Cognisess Terms and Conditions | Predictive People Analytics Company
Cognisess is a predictive people analytics company helping you understand your people. See Cognisess website and applications t&c's.
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Terms and Conditions



Acceptance of Terms – Use of our websites and applications


Please read the following Website Terms and Conditions, which relate to information regarding general use of our websites. By using our websites, you are agreeing to these Terms and Conditions whether as a guest, registered user or subscriber.


Welcome to the Cognisess service, website or mobile application (collectively, the “Service”). Your use of the Service is subject to these Terms of Service and Cognisess’s Privacy Policy (collectively, the “Terms of Service” or “Agreement”). These Terms of Service are a legal agreement between You and Cognisess, Inc. (“Cognisess”), a UK-based Limited Company, for use of the Cognisess service. “You” refers to any individual who creates an account on the Service, or, if the Service is being used on behalf of an entity by an individual authorized to agree to such terms on behalf of such entity, then “You” refers to such entity. If You are accessing the Service on behalf of Your employer, you represent and warrant that You have the authority to agree to these Terms of Service on its behalf. If You do not agree with the terms of this Agreement, do not use the Service. Cognisess reserves the right to update and change the Agreement from time to time without notice or acceptance by You. The Agreement will also be applicable to the use of the Service on a trial basis. By using the Service, You signify Your irrevocable acceptance of this Agreement. The website and any downloadable software associated with the Service are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.




The Service includes, and is limited to, a service, web site, or mobile application that allows You access to and use of a Cognisess Account. “Cognisess” referred to herein means an online training and assessment tool that allows for candidate and employee services. The Service may contain information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Service (collectively, “Content”). Subject to these Terms of Service, Cognisess grants to You and each user of the Service a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Service. Use, reproduction, modification, distribution or storage of any Content for other than purposes of using the Service is expressly prohibited without prior written permission from us. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right. For the purposes of these Terms of Service, “Content” also includes all User Content (as defined below).


A “Cognisess Account” or “Account” referred to herein means a service, web site, or mobile application, provided by Cognisess, where You may use Cognisess to create, update, share, and publish information, data, text, messages or other materials (“User Content”).


Without limiting the foregoing, the Service is not designed or licensed for use in hazardous environments requiring fail-safe controls, including without limitation operation of nuclear facilities, aircraft navigation/communication systems, air traffic control, and life support or weapons systems.


Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Agreement. In order to use the Service, You must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, You must provide all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. You also understand and agree that the service may include certain communications from Cognisess, such as service announcements, administrative messages, etc., and that these communications are considered part of the Service and You will not be able to opt out of receiving them. You agree not to access the Service by any means other than through the interfaces that are provided by Cognisess for use in accessing the Service. Cognisess will provide the Service in accordance with this Agreement. Cognisess may at its sole discretion modify the features of the Service from time to time without prior notice.


By using our sites and applications you are indicating you accept these terms of use and that you agree to abide by them. From time to time we may change these Terms and Conditions, and will post revisions on this website. We recommend that you read these Terms and Conditions prior to using our sites and thereafter regularly review any changes and you are responsible for doing so.


If you have purchased a licence, subscription or otherwise entered into an agreement with us (for example as a Subscriber) you will also be governed by the terms of that agreement, which shall prevail in the event of a conflict. Online purchases have additional terms and conditions relating to the transaction as indicated on the relevant website.




In order to use the Service, You must have a valid Account. To acquire an Account for the Service, You must provide Cognisess with an electronic mail address and other information (“Registration Data”). You are responsible for maintaining the confidentiality of the access data for Your Account, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Cognisess of any unauthorized use of Your Account or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. Cognisess cannot and will not be liable for any loss or damage arising from Your failure to comply with this section. In consideration of use of the Service, You agree to: (a) provide true, accurate, current and complete information about Yourself as prompted by the Service’s registration form, and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. Cognisess assumes no duty to verify such information as further detailed in these Terms of Service. If You provide any information that is untrue, inaccurate, not current or incomplete, or Cognisess has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Cognisess has the right to suspend or terminate Your Account and refuse any and all current or future use of the Service (or any portion thereof). Cognisess may, in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and the right to access the Service is revoked where these Terms of Service or use of the Service is prohibited or to the extent offering, sale or provision of the Service conflicts with any applicable law, rule or regulation.




Additional groupings of features may be added to the Service and made available to You as a paid upgrade (“Paid Plan”). If You choose to subscribe to a Paid Plan, You shall pay fees (described below) to Cognisess. Upon selection of a Paid Plan, You will provide Cognisess with the necessary billing information (“Billing Data”).


Credit cards are the only payment mechanism Cognisess will accept for payment of a monthly or yearly subscription fee (“Subscription Fee”) for a Paid Plan. All currency references are in U.S. dollars, GBP and Euros, Paid Plans can be paid as either a monthly Subscription Fee or a yearly Subscription Fee.


If you select a Paid Plan, You must provide current, complete and accurate Billing Data. You must promptly update all Billing Data to keep Your Account current, complete and accurate (such as a change in billing address, credit card number or credit card expiration date) and You must promptly notify Cognisess if Your Payment Method is changed (for example, for loss or theft) or if You become aware of a potential breach of security, such as the unauthorized disclosure or use of Your name or password. If You fail to provide any of the foregoing information, You agree that Cognisess may continue charging You for any use of the Paid Plan under your Billing Data unless You have terminated Your Paid Plan as set forth herein.


If You select the Monthly Fee, the credit card that You provide as part of the Billing Data will be automatically and immediately billed on the first Business Day of each Month. You agree that Cognisess may charge to Your credit card all amounts due and owing for Your Account on that monthly basis or upon cancellation (see “Termination, Breach, Suspension and Cancellation” and “Refund”). If You select the Yearly Fee, the credit card that You provide as part of the Billing Data will be automatically and immediately billed on the day You sign up. You agree that Cognisess may charge to Your credit card all amounts due and owing for Your Account on that yearly basis unless you cancel the account (see the “Termination, Breach, Suspension and Cancellation” and “Refund” sections of these Terms of Service). Cognisess will contact You via electronic mail to alert You upon each charge. Cognisess may change prices at any time without prior notice, but will endeavour to provide reasonable advance notice via the Cognisess website and/or electronic mail. You agree that in the event Cognisess is unable to collect the fees owed to Cognisess for Your Account through Your Subscription Fee, Cognisess may take any other steps it deems necessary to collect such fees from You and that You will be responsible for all costs and expenses incurred by Cognisess in connection with such collection activity, including collection fees, court costs and legal fees.


As long as Your Account remains active and in good standing, You will be charged the Subscription Fee even if You never use the service. You may, however, cancel Your Paid Plan at any time.




If Your Subscription Fee payment is overdue, Cognisess will disable Your access to the features provided by the Paid Plan. Cognisess may, at its sole discretion, at any time and for any reason, terminate the Service, terminate this Agreement, or suspend or terminate Your Account. In the event of suspension or termination, Your account will be disabled and You may not be granted access to Your Account or any files or other Content (including Your User Content) contained in Your Account, and Cognisess may delete Your User Content, although residual copies of information may remain in our system for some time for back-up purposes. In the event of termination, Cognisess may also withdraw and at its discretion reallocate the public web address of Your Account.


If You terminate Your Account, via means provided for cancellation on the Cognisess website, or via telephone call or electronic mail to Cognisess, and You request that Cognisess delete Your User Content and files contained in Your Account, Cognisess will make all reasonable efforts to do so.




You agree that Cognisess has no responsibility or liability for the deletion of, or the failure to store or to transmit, any User Content and other communications maintained by the Service. You acknowledge that Cognisess may establish general practices and limits concerning use of the Service and may modify such practices and limits from time to time. Cognisess retains the right to create limits on use and storage at our sole discretion at any time with or without notice. You acknowledge that we reserve the right to log off users who are inactive for an extended period of time.


You agree that You will not:

(a) upload, post, email, or otherwise transmit any computer routines, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

(b) interfere with or disrupt our Service or networks connected to our website or through the use of our Service, or disobey any requirements, procedures, policies or regulations of networks connected to our website or through the use of our Service, or otherwise interfere with our Service in any way, including through the use of JavaScript, ActiveX or other coding;

(c) take any action that imposes an unreasonable or disproportionately large load on our infrastructure; or

(d) copy, reproduce, alter, modify, or publicly display any information displayed on the Service (except for Your User Content), or create derivative works from our website (other than from Your User Content), to the extent that such action(s) would constitute copyright infringement or otherwise violate the intellectual property rights of Cognisess or any other third party, except with the prior written consent of cognisess or the appropriate third party.




Recognizing the global nature of the Internet, You agree to comply with all local rules regarding online conduct and acceptable User Content. Specifically, You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which You reside.




You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express permission by Cognisess.




To contact Cognisess please use the following methods:

Cognisess, Customer Service Team, 14 New Bond Street, Bath BA1 1BE, United Kingdom




The reports and scores are created using Cognisess’ online assessment platform. It contains information from one or more of Cognisess’ assessments.


The reports and feedback generated from the results of a questionnaire-based and/or an attribute testing suite engaged by the employee or applicant substantially reflect the answers made by that individual.


Consideration must be given to the subjective nature of questionnaire-based ratings and the possibility of other errors generated from aptitude testing methodologies.


Cognisess and its associated companies and partners cannot guarantee that the contents of this report are accurate or have not been altered by the computer system. We accept no liability for the consequences of the use of the results, scores, reports and other data modelling tools, including liability of every kind (including negligence) for its contents.


Cognisess and Cognisess content are not attempts to practice medicine or provide specific medical advice. Use of Cognisess does not establish a doctor-patient relationship. Any health information and links on Cognisess, whether provided by Cognisess or by contract from outside providers, is provided simply for your convenience.


Disclaimer of Warranties


In using this Site and its Services, you expressly understand and agree that:

The Site and the Services contained on it are provided on an “as is” and “as available” basis and that use of the Site and Services is at your own risk.


Cognisess disclaims all warranties of any kind, whether by express or implied, including, but not limited to the implied warranties or merchantability, fitness for a particular purpose and non-infringement.


Cognisess makes no warranties regarding the accuracy, reliability, quality or availability of service of any products, materials or services made available on the Site.


Any damage to your computer or loss of data that results from the use of the Site or Services, or from the download of any material will be your sole responsibility and is done at your own discretion.


No advice or information obtained from the Site or its Services, whether written or oral, shall create any warranty not expressly stated.


Further, Cognisess makes no warranty or condition that:
– The Services will meet your requirements
– The Services will be uninterrupted, timely, secure or error-free.
– The results that may be obtained from the use of the Services will be accurate or reliable
– The quality of any products, Services, information, or other material purchased or obtained by you through the Services will meet your expectations
– Any errors in the software will be corrected.

Full terms of service can be found at




Use of the data that you provide us, or which is collected by use on our websites, is governed by our Privacy Policy. By using our site(s) you consent to such processing.


Access to Cognisess websites


We try to ensure that website availability is uninterrupted and that transmissions will be error-free. However, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or the introduction of new facilities or services. We of course try to limit the frequency and duration of any suspension or restriction.


Accounts and passwords


If you have registered or subscribed to a Cognisess website, any user identification code or password must be kept confidential and used only by you (unless agreed in writing with the Cognisess). We have the right to disable any user identification code or password whether chosen by you or allocated by us at any time if in our option you have failed to comply with any of the provisions of these terms of use.


Intellectual property rights


The content, layout, design, data, databases and graphics on this website are protected by UK and other international intellectual property laws and are owned by the Cognisess or its licensors.


Unless expressly permitted in writing in a licence agreement or referenced herein and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the website may be reproduced, stored in any medium, including but not limited to a retrieval system or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting) nor, shown in public other than a Cognisess Profile (Personagraph) or Template (Personamatch), which you may download and store for your personal, non-commercial use.


For the avoidance of doubt, all template documents and software you use to create any Profile or Personagraph on the Cognisess website are Cognisess’s property, and you are granted a revocable, non-transferable licence for personal, non-commercial use.


You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text.


Any permitted use of our material is subject to ensuring that our copyright notices and trade marks appear as they do on all copies online and customary bibliographical citations including author attribution, date article title (where applicable) and the URL to the relevant Cognisess website are included. If you print off or download any material from our website(s) in breach of these terms of use, any rights to use our site(s) will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written licence, are reserved.


The trademarks and logos which are displayed on the websites are the trademarks of Cognisess Limited and its licensors. Any use including framing, metatags or other text utilising the Cognisess Limited’s trademarks or other trademarks displayed, is strictly prohibited without our (or our licensor’s) express written consent.


Any material you upload to our sites will be considered non-confidential and non-proprietary (unless otherwise stated on the site or within our privacy policy) and for such content you grant us a transferable, royalty free, worldwide, irrevocable licence to use, copy, distribute, edit, amend, disclose, sub licence to third parties and create derivative works in whole or party of any such material for any purpose, in any media.


We may remove, edit or amend any such material at any time without notice to you. To the extent moral rights attach to any material to the fullest extent permitted by law these are waived in our favour. All material posted must adhere to the requirements of “Your conduct” below.


We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to any of our sites constitutes a violation of their rights, including without limitation, their intellectual property rights, reputational rights or of their right to privacy.


Permission for use of our intellectual property


Any request for permission of our content or images, or other use of our intellectual property not authorised under a subscription, should be made using the email contact –


Subscriber fees and payments


You agree to pay the subscription fees and any other charges incurred in connection with your user name and password for a Service (including any applicable taxes) at the rates in effect when the charges were incurred.


If your subscription includes access to areas containing premium content or services, your access to such areas may be subject to additional fees, terms and conditions, which will be separately disclosed in such areas. We will bill all charges automatically to your credit card. Subscription fees will be billed at the beginning of your subscription or any renewal.


Unless we state in writing otherwise, all fees and charges are nonrefundable. We may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance. If you want to use a different credit card or there is a change in credit card validity or expiration date, or if you believe someone has accessed a Service using your user name and password without your authorization, you must inform us immediately in writing.


You are responsible for any fees or charges incurred to access a Service through an Internet access provider or other third-party service.




Your subscription will renew automatically, unless we terminate it or you change your status online or notify us by telephone, mail, or e-mail (receipt of which must be confirmed by email reply from us) of your decision to terminate your subscription.


For annual subscriptions, we will notify you of the pending renewal of your subscription at least 30 days prior to the date your subscription renews, except as otherwise required by law. You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.


Trial memberships and promotions


From time to time, we may offer a free trial membership or other promotions. If you accept a free trial membership or a promotion, we will begin to bill your credit card at the conclusion of the free trial or according to the terms and conditions outlined in the promotion. If you do not wish to be charged, you should cancel your Account(s) prior to the end of the trial period or in accordance with the applicable promotion rules.


Other Subscribers and Users


If your access to a Service is provided by, or through a Third Party, or if you have paid for access to the Service in connection with your subscription or purchased your subscription to the Service through a retailer rather than from us directly, some or all of the “Fees and Payments” and “Renewal” terms may not apply to you.


Please contact the Third Party, retailer or our Customer Service department for details. If you access a Service as part of an “open house” free trial or otherwise without becoming a subscriber, you are hereby notified that all of the terms and conditions of this Subscriber Agreement except the section labeled “Fees and Payments” and “Renewal” apply to your use and access of the Service.




Our websites contain links including hyperlinks which may take you outside Cognisess websites. Links are provided for your convenience, and an inclusion of any link does not imply endorsement or approval by us of the linked website, its operator or content. We have no control over the contents or functionality of those sites and accept no responsibility for any loss or damages that may arise from your use of them. We are not responsible for any website outside the Cognisess websites, and such websites use will be subject to relevant terms and conditions and privacy policies.




Please note: If you are using one of the popular “offline browsers” that allow you to download content from a site and read it later, please be aware that subject to ensuring that this amounts to only a small proportion of content, strictly for your personal non-commercial use, or where this amounts to “fair dealing” we impose one restriction on their use.






a) General disclaimers

Description or reference to a product or publication does not imply endorsement of that product or publication, unless it is owned by the Cognisess and in which case it is subject to the disclaimers limitations of liability herein and within any licence or other agreement with you the latter of which shall prevail in the event of a conflict. To the fullest extent permitted by law, the material and information displayed on our websites is provided “as is” without any guarantees, conditions or warranties as to accuracy.


We try and ensure our websites are available for use 24 hours per day, 7 days per week other than for a small period for scheduled down time, however we do not warrant that at other time our websites will be available. To the fullest extent permitted by law, we will be not be liable to you for damages or refunds should our sites become unavailable or access to a site becomes slow or incomplete due to system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make the any of our websites inaccessible to you.


Limitations of Liability











Your conduct


You must not use the website in any way that causes or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and contents sent from your computer to us. You must use the website for lawful purposes only. You must not use the website for any of the following:


  • For fraudulent purposes or in connection with a criminal offence or otherwise carry out any unlawful activity
  • To send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene or menacing racist, abusive, threatening, defamatory, invasive of privacy, in breach of confidence, infringes any intellectual property rights,; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, trojan horses, worms, time bombs, keystroke loggers, spyware, adware or any other harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
  • To cause annoyance, inconvenience or needless anxiety
  • To impersonate any third party or otherwise mislead as to the origin of your content
  • To reproduce, duplicate, copy or resell any part of our site in contravention with these terms of use or any other agreement with the Cognisess.


Governing law


These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales, whose courts shall have exclusive jurisdiction, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or other relevant country.

Privacy Policy



We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


1. What information do we collect?


We may collect, store and use the following kinds of personal data:


  • information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
  • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
  • any other information that you choose to send to us.


We do not store credit card details nor do we share these customer details with any 3rd party.



A cookie is a small file which is placed on your hard drive when you visit any of the Group’s websites (directly or via our applications). We use information from cookies for purposes which may include:


  • identifying returning users, registrants and subscribers
  • eliminating the need for returning users to re-enter their login details
  • enabling you to move more easily around our sites and applications
  • tracking your use of our sites to better develop our sites and applications in accordance with your requirements
  • building up an anonymous profile based on your browsing patterns across our sites, applications and third party websites, which enables us to make advertisements and content available to you that is more relevant to your interests


You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings such as your stored username and password will have to be reset when you next log in.


You will be able to use our websites and applications even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.


If you specifically do not wish us to collect cookie information for the purpose of content and behavioural targeted advertising, you can disable the cookie function.


How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-


For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy


What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.


Further information on the use of cookies can be found at:


2. Using your personal data


Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:


  • administer the website;
  • check payment transactions against a third party fraud detection system;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • send you general (non-marketing) commercial communications;
  • send you email notifications which you have specifically requested;
  • send to you our newsletter and other marketing communications (relating to our business) which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us);
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and deal with enquiries and complaints made by or about you relating to the website.


We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.


3. Other disclosures


In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:


  • to the extent that we are required to do so by law;
  • in connection with any legal proceedings or prospective legal proceedings; and
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);


Except as provided in this privacy policy, we will not provide your information to third parties.


4. International data transfers


Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.


If you are in the European Union, information which you provide may be transferred to countries (including the United States, Japan, Argentina and South Africa which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.


5. Security of your personal data


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers.


All electronic transactions you make to or receive from us will be encrypted.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


6. Policy amendments


We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.


7. Your rights


You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).


You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)


8. Third party websites


The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


9. Updating information


Please let us know if the personal information that we hold about you needs to be corrected or updated.



If you have any questions about this privacy policy or our treatment of your personal data, please contact us at

Refund Policy



Cancellation and refund of a subscription


You may cancel your subscription at any time by contacting customer support. A cancellation will be processed within three business days from your request, and will be considered from the day of request.

Payment for the month that has already started is non refundable. Cancellation will take effect from the start of the following month. For example: If your license renews every 5th of the month and you cancelled your subscription on the 18th of the month. Cancellation will take effect from the 5th of the following month.

Refunds only apply to annual memberships and are backed by a 30-day ‘money back guarantee’. Simply cancel your account within 30 days and a full refund will be due. There are no refunds for monthly memberships, one off payments, volume based payments or other subscription payment plans that Cognisess introduces.


Transfer of Funds Between Accounts


Cognisess does not transfer funds from one subscription to another for any reason.


Billing Information


It is your responsibility to keep valid contact and billing information on your subscription. Cognisess will continue to send information regarding your subscription in accordance with the contact information you have provided.


Failure to Process a Payment Policy


Cognisess will be forced to block access to its services if it cannot successfully process a payment.


Further information


If there is any information you can’t find on our web site or that we have not included here please email the support team.


Note: Cognisess products NOT purchased directly from Cognisess are not covered by this policy and therefore may not be returned directly to Cognisess.  Such purchases are subject to the return policy of the party from whom the product was purchased.

Cookies Policy



To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings. Please be aware that portions of this site will not function properly if you disable cookies. Unless you elect to disable cookies through your browser, by your continued use of this site you agree to our use of cookies as described in our cookies policy.


We respect and protect the privacy of visitors to our website, (the “Site”), and our customers who use our on-demand support platform, tools and services offered on the Site (the “Service”). This Privacy Policy (“Policy”) explains how We collect and use visitors’ and customers’ information as part of our Site and our Service.


Information You Provide


In this Policy, “personal information” means information or an information set that identifies or could be used by or on behalf of Cognisess to identify an individual, but not including encoded, anonymized, or publically-available data that has not been combined with non-public personal information.


The information Cognisess collects and uses is limited to the purpose for which customers engage Cognisess. When You register for the Service, We ask for information such as your name, company name and address, site name, phone number, e-mail address and credit card information. If You sign-up for a free trial account, You are not required to enter your credit card information until You decide to continue with a paid plan. Cognisess uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information, except for the sole purpose of credit card processing on Cognisess’s behalf.


Cognisess may use the personal information and other information We collect about your use of the Service to operate the Service and tailor it to your needs, for billing, identification and authentication, to contact You about your use of the Service, send you marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service and the Site.


Cognisess may also share your personal information with its third-party vendors (such as its credit card processor) and hosting partners to provide the necessary hardware, software, networking, storage, and other services We use to operate the Service and maintain quality user experience. Although Cognisess owns all rights to the software, code, databases, and other Service applications, You retain all rights to your data. Our service providers may not use your personal information for marketing purposes.


Cookies and Clear Gifs (a.k.a. web beacons)


A “cookie” is a small software file stored temporarily (session cookie) or placed on your computer’s hard drive (persistent cookie). The main purpose of a cookie is to allow a web server to identify a user’s computer and web browser, and tailor web pages and/or login information to the user’s preferences. Cookies help us promptly display the information You need and other information which We consider to be of interest to You. By gathering and remembering information about your website preferences through cookies We can provide a better web and marketing experience. Cookies don’t give us access to users’ computers, and the information we collect through cookies doesn’t include personal information.


When You visit the Site or use the Service We use “session cookies” to allow us to uniquely identify your browser while You are logged in, and to process your online transactions. We also use “persistent cookies” that only We can read and use, to identify You as a Cognisess customer and make it easier for You to log into the Service.


Essential cookies:
Some of the cookies We use are critical to the functionality of our Site. They are used to keep a user logged into the Site and remember relevant information when the user returns to the Site and uses the Service.

Functional cookies:
We also use certain cookies to track users’ activities on the Site, understand their preferences within the Site and improve their user experience.

Marketing cookies:
A third set of cookies is provided by third parties and allows us to deliver customized marketing information to our customers based on their Site usage profile and avoid delivering irrelevant marketing to customers.

Clear gifs:
Our third-party tracking utility company employs a software technology called clear gifs that helps us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Unlike cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages. We tie the information gathered by clear gifs to our customers’ personal information, and use them in our HTML-based emails to learn which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and our marketing campaigns. Customers can opt-out of these emails by following the unsubscribe instructions within such marketing emails.

Below We list the main cookies We use and explain what each cookie does:

Session cookies: 
our main application uses session cookies to serve users using the Service:

(i) Cognisess_session: used to track users and session state on our primary application.

(ii) Cognisess_shared_session: uses to seamlessly integrate the user session with other Service components.

(iii) Cognisess_auth_token: retains session if customer clicks on “remember me.”

Preferences cookies:
we also use a cookie called oid_user when a user prefers to login via OpenID.

Marketing cookies:
we also serve cookies via our third party providers to users who visit our Site:

(i) Marketo: allows us to offer the Service to active and repeating Site visitors.

(ii) Google Analytics: allows us to understand how people interact with the Site, and help us to optimize Site performance, usability and users’ experience.

(iii) Google Adwords: allow us to deliver targeted information to users who look for our Service.

Controlling cookies:
you can accept or decline the use of cookies through a functionality built into your web browser. To learn more how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and cookie setting in FireFox;

Click here to learn more about “Incognito” and cookie setting in Chrome;

Click here to learn more about “InPrivate” and cookie setting in Internet Explorer; or

Click here to learn more about “Private Browsing” and cookie setting in Safari.


If You want to learn more about cookies, or how to control or delete them, please visit for detailed guidance.


If You disable Your web browser’s ability to accept cookies You still will be able to browse our Site, but might not be able to access or take advantage of the many Service features.